How long does delivery take?

We use either a 24 hour or 48 hour delivery service with a carrier. Some time is taken to parcel the artwork before delivery, often using hardboard or plywood. So from the purchase date we try to deliver within 5 working days, if delivery is needed quicker please contact us, we will try to oblige. [...]

2018-08-17T03:25:15+01:00November 27th, 2012|

Can you post abroad?

Yes, we have posted artwork all over the world. Please contact for a price and time period, prices and times vary so much depending on many factors, the dimensions of the package, it's weight and destination etc..

2018-08-17T03:26:17+01:00November 27th, 2012|

What if my item doesn’t arrive?

We use a carrier to deliver our packages, the carrier will need a signature from the recipient. If the item has been delivered the carrier will have a signature, or they will have signature of someone who has signed for the package, maybe a neighbour or a relative. Or if it's not been delivered of [...]

2018-08-17T03:20:47+01:00November 27th, 2012|

Can I cancel my order?

Yes, you can cancel anytime before the item has been logged on for delivery with the carrier. Once the item has been delivered you can still ask us to uplift your purchase and refund you in full. You can return your purchase without quibble for any reason. Delayed collection or delivery at a customers request [...]

2018-08-17T03:28:03+01:00November 27th, 2012|

What if my item arrives damaged?

The onus is on us to get your item to you undamaged. We go to great lengths to wrap our pictures and sculptures well, we know how rough some carriers can be. If your item does arrive damaged please inform us within 7 days of receipt so we can do something about it. We could [...]

2018-08-17T03:19:46+01:00November 27th, 2012|

How do I know the artwork is genuine?

We are a high street gallery in the middle of Liverpool city centre working very closely with some of the country's biggest publishers of collectable artwork.and we have been trading for over 30 years. Our limited edition artwork comes with a certificate of authenticity. We regularly have our artists visit us, to meet collectors and [...]

2018-08-17T03:31:26+01:00August 17th, 2018|

Do I have to register with Rennies to purchase?

No, during the check process you have the option of registering, which makes it easier for you if you vist us again, and we hope you do. You also have an option to purchase without registering, which we know suits some customers.

2018-08-17T03:32:48+01:00August 17th, 2018|

Can I pay in installments?

Yes, we operate a payment club scheme. After paying a deposit on an item, usually about 10%, you are then free to pay the amount owed over 6 months, paying what you like when you like over that period. Once the full balance is paid you are free to collect your item or ask us [...]

2018-08-17T03:30:42+01:00August 17th, 2018|

What if I am unhappy with my purchase?

If you are unhappy with your purchase for any reason after you have received it, if you inform within 7 days of receipt we will collect it at our own expense and refund you in full. Delayed collection or delivery at a customers request – When delivery or collection of an item is delayed at [...]

2018-08-17T03:23:12+01:00November 27th, 2012|

Can I be notified when you have a visiting artist?

Yes, You are welcome to subscribe to our newsletters and emails, there is a form where you can submit your details on our home page. Otherwise please either follow us on facebook or Twitter , or indeed on this website, to keep up to date with all our 'comings and goings'

2018-08-17T03:33:46+01:00August 17th, 2018|


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